We've substituted the hardware with a spare unit and activated it in backup mode. Currently, everything is confirmed to be stable within this Point of Presence (PoP) as we proceed to open a case with the hardware vendor regarding a potential software bug.
Posted Sep 16, 2023 - 21:39 UTC
Update
We have activated the backup switch and are presently engaged in identifying the underlying cause of the problem.
Posted Sep 16, 2023 - 14:53 UTC
Investigating
We are currently experiencing a complete outage due to an issue with our core switches in UK. Rest assured, our technical team is working diligently to resolve the problem. We understand the urgency and will keep you informed with regular updates as soon as we have more information to share. Thank you for your patience and understanding during this time.
Posted Sep 16, 2023 - 14:36 UTC
This incident affected: Europe (London, United Kingdom).