Tokyo PoP Outage

Incident Report for Path

Resolved

This incident has been resolved.
Posted Mar 25, 2025 - 14:11 UTC

Update

We estimate completion in the next few days.
Posted Feb 24, 2025 - 18:37 UTC

Update

We are currently awaiting Telstra to run a new cross connect and Tokyo will return to full performance.
Posted Feb 12, 2025 - 17:01 UTC

Identified

The datacenter has been rejecting the shipments, we've contacted them multiple times confirming its a legitimate package and it has been escalated to our account manager, awaiting further instructions from them.
Posted Jan 29, 2025 - 04:55 UTC

Update

We have pre-emptively ordered a replacement part as we continue to look into this issue.
Posted Jan 21, 2025 - 20:05 UTC

Investigating

We are currently investigating an issue with our Tokyo Point of Presence, we've already reached out to an on-site technician and will update as we learn more.
Posted Jan 21, 2025 - 08:05 UTC
This incident affected: Asia Pacific (Tokyo).
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