Our team will be peforming an upgrade to our edge routers to improve the capabilities of our routing platform. During this window there will be downtime as we migrate to the new routing platform. We expect the downtime to be up to 60 minutes but may be longer.
This will affect all services in London, remote GRE and WAF services will be pre-emptively moved away from London during this window to minimize impact. Posted on
Apr 02, 2025 - 16:45 UTC
Resolved -
This incident has been resolved.
Mar 27, 16:56 UTC
Identified -
We have identified the issue as being an L2 connectivity problem between our appliances and upstream and are working towards a resolution
Mar 25, 18:38 UTC
Update -
We have received confirmation of service interruption from our upstream and are working with them to resolve the problem
Mar 25, 18:10 UTC
Investigating -
We're currently investigating a problem with one of our upstream carrier ports in our New York location
Mar 25, 18:05 UTC
Resolved -
This incident has been resolved.
Mar 25, 14:11 UTC
Update -
We estimate completion in the next few days.
Feb 24, 18:37 UTC
Update -
We are currently awaiting Telstra to run a new cross connect and Tokyo will return to full performance.
Feb 12, 17:01 UTC
Identified -
The datacenter has been rejecting the shipments, we've contacted them multiple times confirming its a legitimate package and it has been escalated to our account manager, awaiting further instructions from them.
Jan 29, 04:55 UTC
Update -
We have pre-emptively ordered a replacement part as we continue to look into this issue.
Jan 21, 20:05 UTC
Investigating -
We are currently investigating an issue with our Tokyo Point of Presence, we've already reached out to an on-site technician and will update as we learn more.
Jan 21, 08:05 UTC
Resolved -
The issue in the Frankfurt PoP has been successfully mitigated. All systems are operating normally. We will continue to monitor for stability.
Mar 25, 14:10 UTC
Identified -
We are currently looking into an issue at our Frankfurt Point of Presence and will provide updates as we make progress.
Mar 25, 10:57 UTC