Resolved -
This incident has been resolved.
Mar 27, 16:56 UTC
Identified -
We have identified the issue as being an L2 connectivity problem between our appliances and upstream and are working towards a resolution
Mar 25, 18:38 UTC
Update -
We have received confirmation of service interruption from our upstream and are working with them to resolve the problem
Mar 25, 18:10 UTC
Investigating -
We're currently investigating a problem with one of our upstream carrier ports in our New York location
Mar 25, 18:05 UTC
Resolved -
This incident has been resolved.
Mar 25, 14:11 UTC
Update -
We estimate completion in the next few days.
Feb 24, 18:37 UTC
Update -
We are currently awaiting Telstra to run a new cross connect and Tokyo will return to full performance.
Feb 12, 17:01 UTC
Identified -
The datacenter has been rejecting the shipments, we've contacted them multiple times confirming its a legitimate package and it has been escalated to our account manager, awaiting further instructions from them.
Jan 29, 04:55 UTC
Update -
We have pre-emptively ordered a replacement part as we continue to look into this issue.
Jan 21, 20:05 UTC
Investigating -
We are currently investigating an issue with our Tokyo Point of Presence, we've already reached out to an on-site technician and will update as we learn more.
Jan 21, 08:05 UTC
Resolved -
The issue in the Frankfurt PoP has been successfully mitigated. All systems are operating normally. We will continue to monitor for stability.
Mar 25, 14:10 UTC
Identified -
We are currently looking into an issue at our Frankfurt Point of Presence and will provide updates as we make progress.
Mar 25, 10:57 UTC
Completed -
The scheduled maintenance has been completed.
Mar 17, 17:35 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 17:30 UTC
Scheduled -
We will be adjusting the current list of provisioned mitigation appliances in our New York. It is possible that users with services behind an application filter may notice a brief interruption as traffic fails over
Mar 17, 17:11 UTC
Completed -
The scheduled maintenance has been completed.
Mar 16, 21:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 15:45 UTC
Scheduled -
GTT will be performing an emergency maintenance in the listed locations which may cause a temporary drop in connectivity for customers routing through these locations.
Mar 16, 15:37 UTC
Completed -
The scheduled maintenance has been completed.
Mar 16, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 06:00 UTC
Scheduled -
We will be performing emergency maintenance on one of our upstreams to resolve an ongoing issue with drops. This maintenance may cause a small blip in connectivity.
Mar 16, 04:23 UTC